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Refund and Cancellation Policy

Cancellations by us

At Trisvaraa, we will do our best to ensure your order is fulfilled. However, we reserve the right to cancel the order if we do not have sufficient stock.

In the event of cancellation, we will contact you by e-mail within 48 hours of receiving your order. If we cannot fulfil the order, we will re-credit your account immediately. Trisvaraa will re-credit your account for the value of the goods and shipment only. Trisvaraa does not reimburse any bank charges you may have incurred in the transaction.

Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately, we are unable to influence this.

Cancellations by you

Cancellation requests will be accepted strictly within 24 hours of placing the order only.

Trisvaraa aims to ship any orders within 7 days. Goods purchased on order will take upwards of 3 weeks (excluding weekends and public holidays). We will contact you via email, to let you know the time required to complete your order. If you contact us and the order has already shipped, we cannot cancel the order.

Please also note cancellation will not be possible if the order has been customised to your size and requirements.

Please note that no requests for refunds / returns / exchange shall be entertained for the following products under any circumstances whatsoever:

  • Sarees which have been customised and finished with falls, tassels etc.
  • Pre-ordered stitched ensembles.